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The holiday rental industry is not just about selling weeks at a price and showing the property at its best, it is a complex mix of marketing, finance, property management, and maintenance.
All guests who travel any distance want to know a lot of information about where they are staying and what happens in the case of an accident, be it personal or property-related. It is not enough to just book, good management and 24hr support are needed for both guest AND owner. Lake Como Homes offers the full package.
4. Our Property Management team will monitor and organize homeowner payment of property utilities including gas, electricity, water, Sky TV, and also of annual Property tax. Actual meter readings will be notified to homeowners on a periodic basis and will be provided for the relevant utility companies and the local commune. Periodical reports summarizing all property bills and taxes will also be submitted to owners. Through our well-established Italian Accountant, we can assist in preparing declarations of Income-tax and payment of Property Taxes.
5. We will represent our homeowners in all Property management-related condominium meetings and will voice your opinions when democratic decisions are made in your absence. The following minutes and outcomes of condominium meetings will be provided in a written English report for the homeowner’s own reference.
On top of this, guests who visit the Lakes or our ski destinations often need help with trips, boat hire, ski passes, spas, restaurants, and much more. You can only do this is you have local knowledge, local staff, and local contacts.
Lake Como Homes offers the full package, bookings teams, high tech marketing, personal service, management, and maintenance of absent owners properties!
As part of our management service we will visit your property on a weekly basis, to check the following:
Watering of house and balcony plants On completion of the property inspection our maintenance team will ensure the property is secure and additional inspections will always follow any severe weather conditions, which may affect the condition of your property.
A winter house proofing program will ensure water lines are secure and radiators are set to a safe minimum temperature for the colder season. We provide excellent peace of mind for homeowners with a monthly written report, providing informative updates s on all outcomes of checks and any additional services provided.
Written notification will also be given on any required maintenance as well as estimates, with all maintenance work priced at highly competitive rates. Notification will always be given before any required work and maintenance commences.
The holiday rental industry is relatively mature but has grabbed the attention of many large public companies in recent years. This has meant a more corporate attitude and legal structure being adopted to control the owners and booking process. The individuality and personal service that many owners used to experience may have disappeared and is being replaced by shareholder value. You may have noticed fewer bookings, smaller income, and more demands as these businesses grow and feel the need to change!
We are aware that many owners' contracts with agencies can be quite rigid and with substantial penalties, quickly enforced! Even small companies may attempt to tie you in and even if they underperform, they will produce your agreement in the event you wish to move on. In this situation you have four options:-
In the last few years, we have been contacted by many owners who have either become dissatisfied with their agency or have found marketing their property themselves more and more difficult. This is a common trend as an increased number of holiday homes have been brought to the rental market as a result of the economy.
The advertising sites are now nearly all owned by large public or VC-funded enterprises and prices have become untenable for many small businesses and owners. In addition calendar synchronisations are needed, blogs contributions, social media marketing, online payments, PCI compliance, and even extended hours to answer calls are the norm. Add in short breaks, by the night pricing, and flexible turnaround days, and the old self-catering industry is being changed beyond measure.
All these changes result in stress, less income and concern over the family home or investment. We advise that owners in this position look to expand their marketing reach with partners non-exclusively. Although most agents won't admit to sharing properties with other agents, many do, as they do not wish to lose their inventory. Owners who have gone it alone for many years may wish to add an agency as well, to boost bookings. To do this just means synchronized calendars between owner and agent!
We are very happy to represent owners who book themselves or work alongside other agencies. We have lots of happy partners in this situation!
Going alone takes knowledge - If you'd like to learn more about vacation rental marketing, industry news, hosting tips, and more join Smarthosts - a vacation rental forum and link-sharing community for holiday rental professionals - it's free!